Refund Policy

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Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For custom made items - we do not accept cancellations as this is being Custom Made and shipped from Accra Ghana. If you have any problems with your order, please contact us at alkenbulanlifestyle@gmail.com.

Contact us within: 7 days of delivery 
Ship items within 14 days of delivery

For Designer Dresses:

All of our merchandise goes through extensive quality control to ensure that there are no damages.

The styles we offer represent our unparalleled commitment to quality and our dedication to making you look your best for your special occasions. Your business with us is greatly appreciated.

Designer Dress Returns and Exchanges:
All of our merchandise goes through extensive quality control to ensure that there are no damages.

a) Returns are accepted within 3 days of receipt of the merchandise.
b) Please contact us within the aforementioned time period to obtain a proper Authorization#. ( Return Authorization# is only valid for 10 days from the
date of issue)
c) Be advised that once the tag on the merchandise is removed, it is not returnable.
d) Exchanges will be subject to approval and a $10 restocking fee will be applied for each item, along with reshipping fees.

*** These are special order suits/dresses. Please feel free to contact us regarding any questions and concerns prior to and after ordering.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items 
Custom Made items where the error is on the part of the customer

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 14 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at alkebulanlifestyle@gmail.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at alkebulanlifestyle@gmail.com and send your item to: 25 Lily Cv,  Oakland,  TN US 38060.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: 25 Lily Cv, Oakland,  TN US 38060

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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